Frequently Asked Questions

Account

How do I register on a casino site?

The registration process can be done within two or three minutes. Here are the steps you have to follow: Find the “Register” button and click on it. Fill in all of the necessary fields. Don’t forget to enter a valid e-mail address that you have access to. You will need it later to complete the registration. Click “Accept the rules.” Check your e-mail and verify it. Welcome to our family!

What should I do to recover my password?

Just click "I forgot my password” and enter the e-mail you used to register. Your password will be reset after you follow the instructions in your e-mail.

What should I do if I forgot my e-mail?

Unfortunately, if you’ve forgotten your e-mail, the process will take longer than restoring your password. To provide 100% safety for all of our clients, we will ask you to confirm your identity. This process is unique for each client, so, please, contact our tech support. They will answer you immediately. Thank you!

What is the limit of the number of accounts for one person?

For creating multiple accounts, you can be banished forever. Your accounts and all of the money you have in them will be confiscated. Make sure that your phone number, e-mail address, card details, and so on are linked to one account only.

Financial issues

Is it possible to change currencies?

Sure. You can pick and choose whatever currency is available for deposit and withdrawal.

What currencies are available?

You can pay via EUR, USD, AUD, NZD, CAD, NOK, PLN, ZAR, JPY, KRW, CZK and the cryptocurrency BTC, ETH, DOG, BCH, LTC, USDT, XRP.

How long does it take for money to be credited to my account?

Immediately.

How long does it take to withdraw the money?

Generally, you can get your money within an hour. Nevertheless, keep in mind that every method has its own conditions. Usually, all of the transactions are done at once, but you may have to wait for the money to appear on your credit card for up to three business days.

What is the minimum amount of money I can deposit and withdraw?

You can see all the information in "Payments"

Does the casino have any commissions?

If you work with Bitcoin, unfortunately, you have to pay 0.2% in case you are using Cubits payment system. For all other currencies, there are no fees.

What are the daily, weekly, and monthly limits for withdrawal?

You can find all of the updated rules in the Terms and Conditions

Do I have to prove my identity to deposit or to withdraw money?

For safety reasons, you can be asked to do so at any time.

How long do I have to wait until my identity is proven?

Generally, it does not take a lot of time. But the casino is very serious and strict about player’s safety. Please, understand.

Bonuses

What should I do to get a bonus?

It depends on the certain bonus system or promotion. If you still have questions, contact us. Please, check out the Bonus Policy section for more details.

What is a bonus wagering?

Wagering means that all of your bets are summed up until the amount of them reaches the necessary limit. Usually, it is a bonus amount multiplied by the wagering figures. If your bonus is 100 EUR and the value of the wager is 30, then you need to place bets for 3,000 EUR to complete the wagering.

Why is wagering a bonus is not possible?

Make sure you understand every detail in the bonus terms and conditions. Maybe, you are trying to wager a bonus which can’t participate in it. If you are sure that you have done everything in the right way, please, contact us.

What personal bonuses are available?

We have a personal bonus system for each of our players. Please, contact us for further information.

Playing in a casino

What should I do if the game doesn`t work properly?

This situation is unlikely to happen, but once you face it, try reloading the page. Your data won’t be lost, and you will be able to continue from the very moment you stopped. If this doesn’t work, try to restart your browser. If you still have the problem, clean the cache. If the game doesn’t work after all those actions, please, contact us.

How can I be sure that my personal information is safe?

Security is a top priority for our casino. We respect our clients, and we respect ourselves. For more information, please, proceed to the “Privacy policy” section.

Have any questions?

What if I haven’t found the answer to the question I wanted to ask?

You can contact us with the help of online chat, e-mail, or the customer support service. Our friendly and highly professional staff will be happy to help you.

1 BTC = 68593.34189068899 USD
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